About Good Trip
Where are you based?
We are very proud to call Denver, Colorado, our home.
Do you have a brick and mortar location?
Nope. Think of us as a virtual coffee shop. If you’re located in the Denver area, we occasionally do pop-up shops, maker markets, and events, where we offer coffee tastings and sell all our products. You can find the latest news and info on upcoming events here.
Are your products available in stores?
Yes, a selection of our products are available in several Anthropologie locations across the country:
Newport Beach, CA
The Grove Los Angeles, CA
Century City Los Angeles, CA
Palo Alto, CA
San Francisco, CA
Georgetown, Washington DC
Rock Center NYC, NY
What's your story?
We’re a husband-wife team with a love for travel and a desire to elevate the coffee industry. We lived in Nicaragua for 6 months in 2016, and after experiencing the human story behind coffee, we decided to start a coffee company. Check out our full story here!
Cold Brew Coffee – General info
What is cold brew?
Cold-brewed coffee is a method that replaces temperature with time to extract the flavors out of the coffee bean. Ground coffee is steeped in cold water, typically for 12-24 hours. It’s known to produce smooth, naturally sweeter tasting coffee, and generally contains less acid than hot-brewed coffee so it tends to be easier on the stomach.
What's the difference between cold brew coffee and iced coffee?
“Iced coffee” is typically made using traditional hot-brewed coffee poured over ice. When heat is used to brew iced coffee, it releases acids and oils that are intensified when the coffee is cooled down. The result is a more bitter brew that can quickly taste stale. Cold brewing, however, produces a unique taste and drinking experience to “iced coffee”. Cold brew has an intense but smooth flavor that’s easy-drinking, less acidic, and stays fresh in the refrigerator for a week.
I heard cold brew has more caffeine than hot coffee-- is that true?
Caffeine content in coffee is variable. The amount of caffeine in your cup can be affected by many factors, including coffee type, roast level, grind size, brew time, dwell time, coffee-to-water ratio, and temperature. Generally speaking, many cold brews use a higher coffee-to-water ratio than hot coffee, and thus may contain more caffeine (and sometimes too much! Jitters, anyone?) We think cold brew is meant to be enjoyed like any other coffee– it’s about the journey, not the destination. Our cold brews are formulated to deliver a just-right kick of caffeine, without the jitters. So drink up, and enjoy the ride.
What's the difference between cold brew and cold brew concentrate?
Cold brew concentrate is simply cold-brewed coffee made with a high coffee-to-water ratio. It’s intended to be mixed with water and/or milk before it’s consumed.
Can you heat up cold brew and drink it hot?
Yes, you can warm cold-brewed coffee in the heating method of your choice. Just make sure not to let it boil when heating, as this can break down the flavor.
About Our Cold Brew Bags
What are Brew Bags?
On a mission to make cold brewing at home as simple as possible, we’ve portioned our recipes into compostable pouches– Brew Bags, which are filled with ground coffee and designed for cold brewing. To use our Brew Bags, you simply add them to a container with cold water, steep in the fridge for 12-24 hours, remove them and compost or discard, and serve.
How many servings (glasses of cold brew) does one Brew Bag make?
Each Brew Bag will make 1 serving (8 ounces) of ready-to-drink cold brew coffee. So, if you brew five Brew Bags at once, you will get 5 servings (40 ounces) of cold brew. Super easy.
Do your Brew Bags make a concentrate or a ready-to-drink cold brew?
Good Trip Cold Brew is formulated to be ready-to-drink; it doesn’t brew as a concentrate, it brews ready to serve straight from the container.
Do I need any special equipment to use your Brew Bags?
Nope. None. Nada. We’ve done all the measuring and grinding for you, and there’s no messy filtering or clean-up required. All you need is a container and a refrigerator. And you can use just about any container that holds water: we like to use glass, stainless steel, or BPA-free plastic. Whatever you use, we strongly recommend that it have an opening/neck that’s wide enough to easily remove the Brew Bags when wet– otherwise they could rip when you’re pulling them out. Brewing instructions are on the back of all our packages, and you can also find a video and pictures of the process here.
How much water do I add per Brew Bag?
Our Brewing Ratio: 1 Brew Bag + 1 Cup Water = 8 oz of ready-to-drink Cold Brew. Brewing instructions are on the back of all our packages, and you can also find a video and pictures of the process here.
Should I brew in the refrigerator or on the kitchen counter?
We suggest brewing in the refrigerator; it yields a more consistent brew, and we do not advise brewing in the sun like “sun tea”.
How long do I brew for?
We suggest brewing for 12-24 hours, depending on how strong you like it. Longer = stronger, and you really can’t mess it up. If you brew for 12 hours, you could prepare it in the evening to be ready the next morning. Or, go 24 hours– from one morning to the next, or one evening to the next and then serve it up the following morning. We generally don’t recommend brewing for more than 24 hours– the flavor won’t really develop past that point. Brewing instructions are on the back of all our packages, and you can also find a video and pictures of the process here.
Should I stir or shake or do anything while it's brewing?
Nope, just let things steep in the fridge undisturbed.
What should I do if a Brew Bag rips or breaks?
This can sometimes happen when the Brew Bag is wet and you pull it through a tight opening or bottleneck to remove at the end of brewing. If this happens and grounds get into your brew, pour the brew through a strainer, cheesecloth, nut milk bag, or a coffee filter into another container to filter out the grounds. Once filtered, you’ll be good to go. And next time, use a wide-mouth container so you have plenty of room to remove the Brew Bags and you shouldn’t have the problem again.
How long does each batch last?
When using a container with a good lid, each batch should stay fresh in the fridge for about a week.
Can a Brew Bag be reused several times?
Reusing the same Brew Bag to make multiple batches of cold brew is not recommended– each Brew Bag is designed and intended to only be used once. Once done, toss into the compost or discard.
Can I use the Brew Bags to brew hot coffee?
Technically, yes. You could place the Brew Bags directly in a drip coffee maker. That said, our Brew Bags are best used for cold brewing. We offer all of our Infusion recipes sold loose in 10oz bags of Mixed Grounds, which can be used like ground coffee, for preparing hot or cold however you prefer.
How many servings does one package make?
Our Cold Brews are conveniently available in 2 package sizes based on number of 8 oz. servings: 10 servings (10 Brew Bags), and 2 servings (2 Brew Bags).
How long do your packages stay fresh once opened?
When coffee is exposed to oxygen it begins to degrade, losing flavor and causing it to taste stale. So, once you open our packaging, we recommend you brew as soon as possible (within 1-2 weeks is best), and keep remaining/unused Brew Bags tightly sealed inside the bag.
About Our Coffees
What are Mixed Grounds?
Our Mixed Grounds are simply loose mixtures of our freshly ground specialty coffee and organic raw ingredients– like botanicals and spices. This is how we sell our Coffee Infusions, in 10oz bags of Mixed Grounds, which can be used like ground coffee for preparing hot or cold. We sell our Single Origin & Blend offerings in Whole Bean format.
How do you brew Mixed Grounds?
Our Mixed Grounds can generally be used like regular ground coffee for preparing hot or cold, using whatever methods you prefer. Since our coffee is ground on the coarser side, and contains other ingredients like spices, immersion brewing methods like a French Press or immersion cold brewer are ideal, but our customers use everything from Drip Machines to Pour Overs.
If using an auto Drip, note that the ingredients will cause a slower flow through the filter, so we suggest brewing a half pot or less so that the filter basket doesn’t overflow. Same with a Pour Over– you’ll just need to adjust the timing of your pour, to account for the slower filter process.
All said, we personally like using a French Press, which is super easy and produces a rich, flavorful cup.
If you’d like a bit more info, check out this article for recommendations on brewing equipment. And, feel free to reach out to us anytime: email@example.com.
What's the difference between your "coffee infusions" and "flavored coffees"?
Our Coffee Infusions use 100% organic raw ingredients to infuse layers of flavor when brewed, and are 100% free of sugars, sweeteners, and flavorings. Real ingredients provide honest flavor that’s more subtle than using “extracts” or “natural flavorings”. Think of them like a craft beer that’s been infused with real ingredients (like a citrus IPA, or a coffee stout).
Our Coffee Infusions are still all about the coffee itself, but the additional ingredients create something truly unique and dynamic. On the other hand, “flavored coffee” relies on chemical flavorings and extracts. The flavored whole bean and ground coffee you get from the grocery store or some traditional coffee shops (like hazelnut, Irish cream, caramel, french vanilla…) are flavored using flavoring oils, which are combinations of natural and synthetic flavor chemicals, and the chemical propylene glycol which helps the flavoring absorb into the beans. These oils are sprayed onto the beans shortly after roasting, coating them in oil which you taste when brewed. The result is often overpowering and artificial, and takes away from the flavor of the coffee bean itself. This is why most flavored coffee uses low quality beans.
Other types of flavored coffee drinks include the drinks you get at coffee shops which use pumps of syrups– again, these syrups can use a combination of artificial and natural flavors, along with sugar and other sweeteners. Similarly, flavored coffee drinks in cans and bottles also use syrups and flavoring extracts, which tend to leave a funky aftertaste, and often include dairy.
Where do you source your coffees from?
We’re so glad you asked! We proudly source our coffees exclusively from women coffee producers and small-holder farmers paid above fair-trade price. Transparency is a big deal to us; we’ll never hide behind burnt roasts or obscure blends. We think you should know where your coffee comes from and the passion that went into producing it. Learn more about our sourcing practices, and about the badass women who produce our amazing coffees, here!
Do you roast your coffee?
Coffee is an inherently social drink, and we think collaboration makes coffee more interesting. We’ve taken this approach with how our coffees are roasted by partnering with two incredibly talented roasters– Vega Coffee and Corvus Coffee– to roast our coffees to perfection, and will continue to bring more roasters onboard as we further expand our offerings. VEGA COFFEE All of our Nicaraguan coffees are sourced from Vega Coffee, a thriving startup based out of Esteli, Nicaragua. Vega empowers farmers with tools and training to turn their coffee from commodity to consumer-ready product. As a result, farmers in Nicaragua’s coffee country can earn more income for their coffee and play a key role in shaping a new, more equitable coffee experience. Vega Coffee is coffee unlike any other: packaged and roasted by the same farmers who grew it and delivered direct to us within days of roasting. CORVUS COFFEE ROASTERS Corvus Coffee is one of Denver’s premier artisan roasters, embodying exceptional ethics and craftsmanship. With broad roasting expertise and well-established relationships with some of the most talented producers around the world, Corvus gives us access to amazing coffees.
What's your strongest coffee?
By “strength”, some people are referring to caffeine level, taste, or roast. They might associate “strength” with the bitter bite you get from hot coffee, or possibly with the “roasty” flavor you get from super dark roasts. So, this question is pretty subjective and a bit hard to answer! Our cold brew is formulated to be “sessionable”, super smooth and refreshing, so you won’t get that bitter bite like a “strong” hot coffee, and it won’t give you the jitters like many cold brews out there, so you won’t feel ready to blast off into space after drinking it. That said, if you are looking for the coffee with the most caffeine, we would suggest our Heart of the Sun Cold Brew. It’s a Medium-Light roast, which has more caffeine than a dark roast, and although it’s super easy-drinking, it delivers a good kick.
Do you make a decaf version?
Yep! In fact, we have two water-process decaf cold brew offerings: check out our Dragonfly Decaf, and our Rooibos Chai Decaf Organic Infusion.
Are your coffees fresh?
When it comes to good coffee, freshness is paramount. It’s something we take extremely seriously; all of our coffees are freshly roasted within days of packaging, and we’ve invested in the best vacuum sealing technology available in the industry. Our packages are flushed with nitrogen in a 7-cycle process that removes as much oxygen as possible, and then vacuum sealed to keep oxygen and light out.
How do your subscriptions work?
Our subscriptions are all about making your life– and your coffee routine– easier. Discover unique, richly flavorful coffee, delivered to your door on your schedule.
- Join one of our Coffee Clubs and we’ll curate a rotating selection of coffee each month for you.
- You can modify your selections at any time.
- Going out of town and need to skip a month? No problem. You can pause or skip a month at any time.
- You can cancel at any time.
- If you’re not satisfied with our products, your first bag of coffee is on us. That’s our “Love It Guarantee”.
- Everything can be easily managed within your customer account page.
- Should you have any questions along the way, we can be reached at firstname.lastname@example.org, or send us a note here.
If you’re not interested in a monthly rotation or if you already have your favorites, we’ve made it super easy to build a customized box with our Subscription Builder. Check it out! Or, you can simply subscribe à la carte to any of our products within our shop.
What's included with a Good Trip subscription?
Every month we’ll deliver a rotation of artisan coffees. We like to occasionally include perks and swag. We pride ourselves in outstanding customer service, so we promise that as a member of the Good Trip community, you’ll be well taken care of.
When will I be billed for my subscription?
You are billed immediately after placing your order and on that same day each month/delivery cycle.
How do I manage, modify, suspend, or cancel my subscription?
You can manage your subscription order anytime inside of your customer account page by clicking here. Simply click on the “Subscriptions” link on the left side. From there you can manage your payment, select new options, suspend, or cancel. If you’d like to change the coffees selected in a Subscription Builder box, simply build a new box here, and then we’ll cancel your previous box. If you’d like to change the frequency of your subscription to something other than 30 or 60 days, just shoot us an email at email@example.com and we’ll happily update your customized preferences!
Orders & Shipping Info
When will my coffee ship?
We process your order immediately and packages typically ship within 3 business days. Please note that we’re a family operation and do all our own fulfillment in-house, so if there’s a hold-up we’ll notify you right away.
Where is my order?
Orders can be tracked using your shipment tracking number sent when your orders ships. You can also check on your shipment status on your order management page.
Can I get an invoice?
Sure! We can email you an invoice upon request. Contact us at firstname.lastname@example.org.
What shipping methods are available?
USPS Priority Mail shipping is standard for all subscriptions and one-time orders. All orders are charged a flat rate of $3.95. If you require any other shipping methods please contact us with your order number at email@example.com.
What forms of payment do you accept?
We accept all major credit cards, processed securely via Braintree and PayPal.
Do you ship outside of the United States?
No, not at this time, but we’re exploring it. We do ship to Puerto Rico and APO addresses.
Return Policy / Refunds
How can I get a refund?
If you are unhappy with your purchase for any reason, please contact us at firstname.lastname@example.org. We are here to help make things right.
Can I return an opened bag?
As all of our products are food, we unfortunately cannot accept returns of opened bags. However, if you are unhappy with your first purchase and would like a refund, please email us at email@example.com and we are happy to help.
Can I return unopened items?
Please email us at firstname.lastname@example.org and we will send you a return shipping label. Remember to include your order number and the items you want to return and why. We are happy to accept any returns for items purchased within the last 60 days. This is because we can only restock products that meet our freshness standards. If the product was purchased past 60 days, we are happy to issue online store credit.